Online booking
Online booking for tables and appointments
Guests book tables and appointments at free times on your website and get confirmation and reminder emails. You manage every booking in the Cloud tab.
Key facts
- What guests book
- Tables, appointments and sessions at free times within your opening hours. Up to 30 services per website, each from 5 minutes to 12 hours long.
- Places
- Seats for tables, with the largest group you allow (up to 100 people), or the number of appointments that can run at the same time. A service can have its own places, such as a second room. frascati locks the day while it saves a booking, so two guests never get the last place.
- Times
- Opening hours per weekday, several ranges a day, in your time zone. A new start time every 5 to 240 minutes. You set how far ahead guests can book and how short the notice may be.
- Confirmation
- Automatic, or you confirm each request yourself
- Your team
- The people who take appointments, each with the services they do, their own hours and days away. Guests choose a person or anyone free, and each person takes one appointment at a time.
- Your booking form
- Your own words for its fields and up to 8 questions of your own, such as allergies or how guests heard of you, set in the Cloud tab. The answers come with each booking.
- Buffers
- Minutes kept free after each booking, for all services or one per service. Guests only see times that leave them free.
- Emails to guests
- A confirmation with a calendar file (.ics) and a Google Calendar link, a reminder a day before or at the times you choose (a second one if you like), and a link to view or cancel the booking until the deadline you set. Sent in your website's name with your own note, and replies go to you.
- Email languages
- English, German, French, Italian, Spanish, Portuguese and Dutch, following the language of your website
- Emails to you
- One for each new booking, each request and each cancellation by a guest
- Managing
- In the Cloud tab, without credits: confirm, decline or cancel bookings, add bookings that come in by phone, close single days, pause all bookings, set buffers, the cancellation deadline and the reminder times, download a CSV file
- Your calendar
- A private link that shows every coming booking in Google Calendar, Apple Calendar or Outlook and keeps itself up to date. Resetting it ends the old link at once.
- Spam protection
- A hidden form field and a time check against bots, and limits per visitor, per email address and per website
- Plans
- Included in every plan. Bookings use no credits. See pricing
How it works
- 01
Ask for it in the chat
Write what guests can book, for example: “Add table reservations for up to 8 people, Tuesday to Saturday from 18 to 23.” frascati builds the booking page in the design of your site and sets the services, opening hours and places. Without opening hours nobody can book, so frascati asks for them.
- 02
Guests pick a free time
They choose what to book, the number of guests for a table, a day and one of the free times, then give their name and email address. Only days and times with a free place are shown. Right after, they get a confirmation by email, or a note that you will confirm the request.
- 03
You manage it in the Cloud tab
Every booking appears under Bookings in the Cloud tab, grouped by day, and you get an email for each. Confirm or decline requests, cancel a booking with an email to the guest, add bookings by phone, close a day or pause bookings, set buffers, until when guests can cancel and when reminders go out, and see it all in your own calendar. Opening hours and services you change in the chat.
What it does not do
- Guests do not pay when they book. A price next to a service is only shown.
- No two-way calendar sync. The calendar link shows your bookings in Google Calendar, Apple Calendar or Outlook, but appointments you enter there do not block times on your website.
- Guests cannot move a booking. They cancel with their link and book again.
- Classes, courses, workshops, tours and events on fixed dates with a number of places are booked with class booking, which has a waitlist for full dates.
- Emails only, no text messages.
Questions
- Which businesses is online booking made for?
- Restaurants that take table reservations, and salons, practices, coaches, trainers and rentals by the hour that take appointments. Classes, courses and events on fixed dates use class booking instead, with places per date and a waitlist.
- Does online booking cost extra?
- No. It is included in every plan, and bookings use no credits. Setting it up in the chat is a normal change, and most changes use less than 1 credit.
- Can I close days or stop bookings for a while?
- Yes. In the Cloud tab you close single days, such as holidays, or pause all bookings. Both take effect right away and use no credits.
- Can clients choose their hairdresser?
- Yes. Under Team in the Cloud tab you add the people who take appointments, with the services each does, their own hours and their days away. Clients then pick a person or anyone free, and a time is free while someone who does the service is free.
- Can I ask guests my own questions?
- Yes. Under Booking form in the Cloud tab you add up to 8 questions, as a short or long answer, a number, a choice, a tick box or a date, each required or not, and rename the usual fields. The answers show with each booking, in your email and in the CSV file. It uses no credits.
- Can I add bookings that come in by phone?
- Yes. In the Cloud tab, Add booking takes the service, the day, the time and a name, and if you like an email address and a phone number. frascati warns when the time overlaps another booking or lies outside your opening hours, and books it anyway when you say so. The guest gets a confirmation email only if you ask for it.
- Can guests cancel at the last minute?
- Until the booking starts, unless you set a deadline in the Cloud tab, such as 24 hours before. The confirmation says until when; after that, their booking page shows your phone number and email address instead of the button.
- Can I see my bookings in Google Calendar or Outlook?
- Yes. The Cloud tab gives you a private calendar link for Google Calendar, Apple Calendar or Outlook, and your bookings appear there by themselves. It works one way: appointments you enter in your own calendar do not block times on your website.
- Can guests see all their bookings on my website?
- Yes, with a sign-in on your website: guests who sign in with a code by email see their bookings, also earlier ones made with the same email address, each with the link to view or cancel it. Ask for it in the chat, for example: “Customers should see their bookings after they sign in.”
- Can I keep using Calendly or another booking service?
- Yes. If you already use a service such as Calendly, Cal.com, OpenTable, SimplyBook or Doctolib, frascati adds a clear button that opens it in a new tab. It does not embed other booking widgets, because they break inside the published site.
- In which languages do guests get their emails?
- In the language of your website: English, German, French, Italian, Spanish, Portuguese and Dutch. For a website in another language, the emails are in English.
Your website, about two minutes from now
3 days free with a card, then from $12 a month. The plan starts automatically unless you cancel.